Answering Administrative Questions
The Volunteer Resource Guide and Publication 17 contain the answers to many administrative questions that are asked by taxpayers during the interview process.
Questions such as "How can I get a copy of my prior year's return" or "How can I get a copy of an IRS form or publication" can be answered by researching your reference materials.
Turn to the "Frequent Taxpayer Inquiries" located on the last inside page of the Volunteer Resource Guide and review this helpful information. For a list of phone numbers you can provide to taxpayers, refer to the bottom portion of the "Contact Information for Volunteers," located on the back of the Volunteer Resource Guide.
Review the index in the back of Publication 17 and locate the answers to the taxpayers' inquiries for questions not answered in the Volunteer Resource Guide.
Additional information on a variety of topics can be obtained by contacting the IRS at 1-800-829-1040, accessing their web site at www.irs.gov, or by visiting an IRS Taxpayer Assistance Center in your area.