Screening and Interviewing

Intake and Interview Process

• Introduction
  • Welcome
  • Lesson Objectives
• Intake and Interview Process
  • Resources
  • Volunteer Resource Guide
  • Form 13614-C, Intake/Interview and Quality Review Sheet
  • Reviewing Form 13614-C
  • Supporting Documentation
  • Marital Status and Dependents
  • Topic Activity
  • Eligibility Screening
• Interview Techniques
  • Types of Interview Techniques
  • Build Rapport
  • Use Active Listening
  • Ask Effective Questions
  • Overcome Communication Barriers
  • Completing the Interview
  • Topic Activity
  • Pulling It All Together—Sample Interview
• Summary and Exercises
  • Summary
  • Conclusion

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