Internal Revenue Service United States Department of the Treasury
Level Basic Advanced Military International

Course Introduction

Maintaining Taxpayers' Trust

Taxpayer Civil Rights

The Internal Revenue Service will not tolerate discrimination against anyone based on race, color, national origin (including limited English proficiency), reprisal, disability, age or sex (in education programs or activities) by its employees or anyone who volunteers or works with taxpayers at one of these community partners:

  • Low Income Tax Clinics (LITC)
  • Volunteer Income Tax
  • Assistance (VITA) sites and
  • Tax Counseling for the Elderly (TCE) sites

Persons with disabilities and/or limited English proficiency should be able to participate in or benefit from programs and services that IRS supports. Site Coordinators at the above sites are required to:

  • Provide a reasonable accommodation when a person with a disability makes a request.
  • Take steps to make sure persons with limited English proficiency have access to their programs or activities.
  • Language assistance services may include oral and written translation.

All written taxpayer complaints should be sent to:

Operations Director, Civil Rights Division
Department of the Treasury, Internal Revenue Service
1111 Constitution Avenue, NW, Room 2413
Washington, DC 20224

For all questions about taxpayer civil rights, contact us at the above address or by e-mail at