Internal Revenue Service United States Department of the Treasury
Level Basic Advanced Military International

Course Introduction

Volunteer Responsibilities

Overview of the Identity Theft Program

Nationwide, identity theft continues to grow at an alarming rate. In 2004, the IRS developed a strategy to address the problem of identity theft-related tax administration issues.

The IRS strategy continues to evolve, but is focused on three priorities that are fundamental to addressing this challenge:

  • Victim assistance: The IRS is working to speed up case resolution and provide more training for employees who assist victims of identity theft.
  • Outreach: The IRS is educating taxpayers so they can prevent and resolve tax-related identity theft issues quickly.
  • Prevention: The IRS is implementing new processes for handling returns, new filters to detect fraud, new initiatives to partner with stakeholders, and a continued commitment to investigate the criminals who perpetrate these crimes. Refer to the IRS Identity Protection Home Page at to review a wide range of information on identity theft, ranging from how to contact the IRS with a case of identity theft to tips for keeping taxpayer records safe.

Being sensitive towards victims of identity theft is critical to assisting taxpayers through a confusing and frustrating situation. Remember victims of identity theft are:

  • Victimized by identity thieves – mostly through no fault of their own and
  • Trying to comply with tax laws – file tax return and pay their fair share of taxes