Volunteer Standards of Conduct Training

Prior to working at a VITA/TCE site, you must complete the Volunteer Standards of Conduct training and test and sign Form 13615.

The training will cover the following six standards of conduct:

• Follow the Quality Site Requirements (QSR)
• Never accept payment or solicit donations for tax return preparation
• Never solicit business from a taxpayer you assist or use the knowledge gained about a taxpayer for any direct or indirect personal benefit
• Never knowingly prepare false returns
• Never engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct deemed to have a negative effect on the VITA/TCE programs
• Treat all taxpayers in a professional, courteous, and respectful manner

The training and test are in Form 6744 and also available on the Link & Learn certification test site.